Refund Policy

All Sales Are Final

BeatCut subscriptions are billed in advance and are non-refundable. Token packs are one-time purchases delivered instantly and are likewise non-refundable once the tokens are credited. Because we offer a free plan that lets you fully evaluate the Service before paying, all sales are considered final once a payment is processed. We only issue refunds in the specific circumstances described below.

Try Before You Buy

BeatCut includes a free tier so you can test the core workflow at no cost before subscribing. We strongly encourage you to use it to confirm BeatCut fits your needs, since paid plans are non-refundable outside the cases listed here.

When We Issue Refunds

We will review and, where appropriate, refund a payment in these cases:

• Duplicate or accidental charges (e.g. you were billed twice for the same period)
• Unauthorized payments you did not make
• A verified technical failure on our side that prevented you from using core paid features and that we were unable to resolve within a reasonable time after you reported it
• Where a refund is required by applicable consumer-protection law

Immediate Access & Right of Withdrawal

BeatCut is a digital service delivered immediately upon subscription, and tokens are credited to your balance the moment a token-pack payment clears. By subscribing or buying a token pack, you request immediate access and expressly consent to delivery beginning right away. Where permitted by law, you acknowledge that this waives any statutory cooling-off or right-of-withdrawal period (such as the EU 14-day right of withdrawal) once access has started. Statutory rights that cannot legally be waived remain unaffected.

Subscription Cancellation

You can cancel your subscription at any time from your account settings. When you cancel:

• You retain access to paid features until the end of the current billing period
• No further charges will be applied
• Your account reverts to the Free plan after the billing period ends

We do not provide partial or prorated refunds for the unused portion of a billing period, for unused rendering minutes or credits, or for any period after cancellation.

Token Packs

Token packs (BCT) are one-time purchases, separate from any subscription. Tokens are credited to your account as soon as the payment clears, never expire, and stay available even if you cancel or downgrade your plan. Because delivery is instant and cannot be reversed, a token pack is non-refundableonce the tokens have been credited, except in the cases listed under "When We Issue Refunds" above.

Tokens have no cash value, cannot be exchanged for money, and cannot be transferred between accounts. If a verified failure on our side consumes tokens without producing a usable result, we return those tokens to your balance rather than issuing a cash refund.

Token packs paid in cryptocurrency are subject to the same terms. Crypto payments are settled on-chain and cannot be reversed by us; where a refund is due under this policy, it is issued in tokens or, where required by law, to the original payment method in the equivalent amount.

How to Request a Refund

If you believe your payment qualifies under the cases above, contact us at support@beatcut.app with your account email. Please reach out to us before initiating a chargeback — Creem requires buyers to attempt resolution first, and we can almost always sort things out faster directly. We review eligible requests within 5–10 business days.

Approved refunds are processed through Creem (Armitage Labs OÜ), our Merchant of Record, back to your original payment method and will appear on your statement accordingly. You can also submit a request using the receipt Creem emails you at the time of purchase.

Contact

Billing questions? Reach us at support@beatcut.app