Refund Policy

All Sales Are Final

BeatCut subscriptions are billed in advance and are non-refundable. Because we offer a free plan that lets you fully evaluate the Service before paying, all sales are considered final once a payment is processed. We only issue refunds in the specific circumstances described below.

Try Before You Buy

BeatCut includes a free tier so you can test the core workflow at no cost before subscribing. We strongly encourage you to use it to confirm BeatCut fits your needs, since paid plans are non-refundable outside the cases listed here.

When We Issue Refunds

We will review and, where appropriate, refund a payment in these cases:

• Duplicate or accidental charges (e.g. you were billed twice for the same period)
• Unauthorized payments you did not make
• A verified technical failure on our side that prevented you from using core paid features and that we were unable to resolve within a reasonable time after you reported it
• Where a refund is required by applicable consumer-protection law

Immediate Access & Right of Withdrawal

BeatCut is a digital service delivered immediately upon subscription. By subscribing, you request immediate access and expressly consent to the Service beginning right away. Where permitted by law, you acknowledge that this waives any statutory cooling-off or right-of-withdrawal period (such as the EU 14-day right of withdrawal) once access has started. Statutory rights that cannot legally be waived remain unaffected.

Subscription Cancellation

You can cancel your subscription at any time from your account settings. When you cancel:

• You retain access to paid features until the end of the current billing period
• No further charges will be applied
• Your account reverts to the Free plan after the billing period ends

We do not provide partial or prorated refunds for the unused portion of a billing period, for unused rendering minutes or credits, or for any period after cancellation.

How to Request a Refund

If you believe your payment qualifies under the cases above, contact us at support@beatcut.app with your account email. Please reach out to us before initiating a chargeback — Creem requires buyers to attempt resolution first, and we can almost always sort things out faster directly. We review eligible requests within 5–10 business days.

Approved refunds are processed through Creem (Armitage Labs OÜ), our Merchant of Record, back to your original payment method and will appear on your statement accordingly. You can also submit a request using the receipt Creem emails you at the time of purchase.

Contact

Billing questions? Reach us at support@beatcut.app